Frequently asked questions
What sizes do you stock?
Clothing comes in UK sizes 6 to 24. Lingerie, nightwear and loungewear run from XS to XXL, bras from 32B to 40E, shoes from UK 3 to 8 and rings from J to R.
How do I find my size?
Every product page has a size guide with body measurements, and clothing and shoes have a Find my size tool. Tell it the size you usually wear and how you like things to fit, and it suggests a size using that piece’s fit notes.
Can I see what size the model is wearing?
Yes. Each piece is photographed on one of our seven models, and the product page gives her height, the size she usually wears and the size she is wearing in the photographs.
How much is delivery?
Standard UK delivery takes 2–3 working days and costs £4.95, or nothing on orders over £100. Next-day delivery is £7.95 when you order by 2pm on a weekday.
How do returns work?
Returns are free within 30 days of delivery. Send pieces back unworn with their tags on, using the prepaid label in your parcel, and we refund you within 5 working days of receiving them.
Do you offer gift wrap?
Yes. At checkout you can add gift wrap for £4.50, a free handwritten message and a gift receipt with the prices hidden. Jewellery and fragrance already arrive in a gift box.
How do I use a promo code?
Open your basket and type the code into the promo code box. New customers get 10% off their first order with WELCOME10.
Do I need an account?
No. Your basket and wishlist are saved in your browser on this device, so you can come back to them without signing up.
Still stuck? Email hello@deneanddune.co.uk and we’ll reply within one working day.